AI-Powered Workforce & Back-Office Automation Solutions

Repetitive HR requests, manual onboarding steps, and disconnected IT tickets are eating hours your people don't have. DynaSUM builds governed AI agents and Microsoft 365 Copilot workflows directly into daily operations, automating the administrative drag so your workforce scales without adding headcount to carry it. We deliver governed AI agent rollouts deployed in a phased and priority-based manner with post-launch support and managed AI operations.

Faster Hiring Process

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Years of Industry Experience

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Less Back-Office Admin Drag

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Workforce Problems Constraining Employee Productivity

Every organization runs into workforce issues as the priorities don’t match, workload pressure eats into the focus, and tool friction spreads inefficiency across teams. AI solves workforce problems that constrain productivity by automating repetitive tasks and reducing cognitive load while streamlining daily workflows.

Repetitive Admin Work

Repetitive administrative work is consuming your team’s hours that should be devoted to more critical tasks. Managers approve PTO requests by email, employees hunt through shared drives for policy documents and in essence, none of these require a human judgment call, yet humans are doing all of it.

Working Without a Roadmap

Leadership wants AI and agentic systems to deliver results without a roadmap. The board asked about Copilot ROI last quarter, and IT bought the licenses, but adoption never followed, because nobody mapped the tool to an actual workflow and tested it before deployment.

Back-office Costs Increasing

Back-office costs keep climbing while output stays flat, as every new hire, every leave request, and every benefits question routes through the same overloaded HR queue, taking hours of your core team’s time and effort, which is diverted towards tasks AI can automate.

Disconnect in HR and IT Teams

Your HR and IT systems are disconnected. Whether you are using Workday, SuccessFactors, or any other tools, your legacy ERP, and Microsoft 365 all hold pieces of the same employee record, but nobody owns the reconciliation, creating productivity issues due to lack of interaction.

Inefficient Onboarding

Traditional onboarding processes take too long and look inconsistent across departments. New hires wait on hardware provisioning, wait on compliance training assignments, wait on access approvals before they can begin work, and all this should be done instantly and not take hours.

Energize Your Team with AI Workforce Solutions

DynaSUM solves operational problems by embedding AI into your everyday workflows, embedding the right governance and supporting your operations with practical AI-driven capabilities.

Intelligent HR & Personnel Management

Instead of accessing the data from five different places, we centralize hire-to-retire records inside Microsoft Dynamics 365 Human Resources. This leads to automating routine recordkeeping, compliance tracking, and reporting that currently eats analyst time.

Workflow Automation

DynaSUM AI experts build leave, absence, and benefits automation systems based on company-specific leave accrual rules and public holiday corrections. Configured directly inside the Microsoft ecosystem and not bolted on through spreadsheets, our solutions ensure every record is synchronized with the enrollment cycle.

Talent and Performance Development

Ensure your team’s skills and talent are always mapped to the business needs. We set AI -driven employee learning programs and connect them to AI-tracked review frameworks, continuous performance check-ins, and reskilling agendas that adapt to role and process changes.

Copilot Enablement

Microsoft 365 Copilot is integrated into your HR and workforce management. It delivers role-based summaries, suggestions, and guided actions while letting your team streamline tasks and boost work productivity. DynaSUM enhances Copilot’s role in your organization, transitioning it from a search bar to a personal assistant.

Internal Service Automation

Leave requests, IT tickets, and policy lookups get resolved where your employees already work and communicate on a daily basis. We connect the internal services process with Microsoft Teams as the HR and IT service channels connect into a shared case-handling layer, so requests don’t die in someone’s inbox.

Managed Business Operations

Complete automation isn’t realistic for every process and workflow in an organization. With DynaSUM, you get one reliable and dependable partner for technology and operations that cannot be completely automated, working as your team’s extension.

AI Agents for Transforming Business Operations

HR Helpdesk Agent

The helpdesk agent answers policy questions, leave balances, and benefits inquiries directly inside Microsoft Teams. This ensures your employees don’t have to email HR for the basic information they need, and that already exists in your systems; they just ask.

Employee Onboarding Agent

The agent triggers IT hardware provisioning after a new hire is confirmed. From walking the new employees through mandatory compliance training while tracking completion progress, so an employee’s first week stops being a scavenger hunt.

Internal IT Support Agent

An IT support agent handles password resets, identity verification, and role-based software assistance without raising and escalating tickets to higher management every 2 days.

Communication Agent

Your employees can use the agent to draft and distribute internal corporate communications, policy updates, and engagement surveys, personalized by department, role, and location, instead of one blast email nobody reads.

Custom Manager Copilot

Let trained and tailored Copilot summarize weekly team productivity signals, aggregate 360-degree feedback, and flag workflow bottlenecks before they become retention problems.

Tech Stack We Deploy for AI Workforce Solutions

Dynamics 365 Human Resources

Microsoft 365

Microsoft Teams & SharePoint

Microsoft Viva

Microsoft 365 Copilot

Copilot Studio

Azure OpenAI Service

Custom Workforce Agents

Microsoft Fabric

Microsoft Dataverse

Power Automate

Power BI

Microsoft Azure

Microsoft Entra ID

Microsoft Purview

Advanced Your Existing Systems with AI Workforce Capabilities

Most organizations working on a large scale are already running Workday, ServiceNow, a legacy HRIS held together by custom code, or workforce scheduling systems nobody wants to touch. DynaSUM connects your existing systems and platforms with AI tools for workforce automation.

Workday and SuccessFactors to Microsoft

We integrate HRIS data and processes with Dynamics 365 and Azure without disrupting your core HR or payroll operations. Your team gets modern tools needed to eliminate risks associated with core migration.

ServiceNow to Microsoft

DynaSUM is a certified Microsoft partner and using that expertise, we bridge your ServiceNow and legacy ticketing systems with a modern and advanced AI-enabled Microsoft environment giving your employees access to conversational interface for solving customer issues.

Payroll and Workforce Management

We pull isolated time-tracking and shift-scheduling data from your core operational hub and integrate it with AI-driven workforce management systems ensuring the HR team stops waiting for the month end to know shift coverage issues and prevent productivity bottlenecks.

Data Warehouse and Analytics

Automation-enabled agents unify fragmented employee data sources into a single governed and AI-ready foundation. This leads the agents to make workforce scheduling and resource allocation decisions on your behalf.

Deployment Steps for AI Workforce Deployment

Readiness Assessment

We evaluate your current systems, data structure, and organizational AI readiness before recommending a single tool.

Architecture & Design

We design the future-state workflow: which agents, which boundaries, which Microsoft services carry the load.

Agentic Systems Build

Agents get configured, connected, and tested against your actual policies, not a generic template.

Training & Deployment

Role-based training precedes go-live. Employees learn the workflow, not just the software.

Managed Operations

We monitor performance, tune agents against real usage, and staff the BPO layer for anything automation still can't own outright.

Why Choose DynaSUM for AI Workforce Solutions?

Technology plus Operations

DynaSUM builds the intelligent automation, and where the technology falls short, our own managed BPO team steps in to run the back-office process behind it. You get a complete workforce solution, not just software deployment.

Business Problem First

We architect the solutions to fix operational bottlenecks rather than trying to deploy a Microsoft SKU into a broken process. Every engagement with the DynaSUM team begins with diagnosing actual friction holding your team back.

End-to-End Ownership

DynaSUM works as a single accountable partner, taking over everything from the initial architecture design through to continuous managed operations, ensuring absolute accountability for the final outcome and eliminating the disadvantages of fragmented vendor chains.

Change Management and Adoption

We design the AI agents and systems for the employee experience first, building workflows that replace legacy habits at the point of action. By embedding training directly into daily tasks, we ensure that adoption does not collapse the month after go-live.

Full Microsoft 365 Copilot Value Chain

We build governed, role-specific workflows that strictly adhere to your existing Entra ID permissions and data boundaries, ensuring Copilot seats you already bought are used to execute complex HR and operational tasks securely, rather than acting as a basic search bar.

Measurable Progress

We measure success milestones, SLAs, and governance checkpoints which are defined contractually and tracked against your specific workflow outcomes, including reduced cost-to-serve or faster ticket resolution times, and we focus on the plan until your goals are achieved.

Ready to Fix Friction and Not Only Add More Tools?

Talk to a DynaSUM workforce strategist about what’s actually slowing your teams down, and what a governed, Microsoft-native AI workforce deployment would look like for your organization.

FAQs

1. Will AI agents have access to sensitive HR data like salaries or performance reviews?

AI agents will need to access HR data, but we can set boundaries for what and how much data they can access. Every agent is built on top of Entra ID permissions and governed through Microsoft Purview, so access mirrors your existing security model rather than overriding it.

2. How are the AI workforce agents different from just buying more Copilot licenses?

Licenses alone don’t change behavior, complete tasks, trigger actions, or support employees. DynaSUM builds governed and role-specific workflows that make Copilot functional for actual HR and IT tasks, and also train your teams on how to use them.

3. What happens if an agent can't fully resolve a request?

Not every agent can complete all the tasks on the list. We build agents to support your team and free up their time to focus on more important work. When the agent cannot resolve a request, it escalates to a human, either your internal team or DynaSUM’s managed operations staff, depending on the process design.

4. How long does it take for the AI workforce agents to deliver results?

Timelines are determined according to the readiness assessment and tied to specific workflows, not a fixed industry average. Simpler processes like leave requests move faster than full onboarding automation.

5. Do you offer ongoing support after go-live?

We do offer post-launch support through our managed operations. From continuous monitoring to agent tuning and BPO backup, our ongoing support is a part of the engagement and not an upsell.

Still have questions?

We’re happy to help. Reach out to discuss your needs, challenges, and how AI can fit your business.